Proactive monitoring and management of your network infrastructure to ensure optimal performance, security, and reliability across your organisation.
GNC's Network Operations Centre (NOC) provides 24/7 monitoring and management of your critical network infrastructure to ensure optimal performance, security, and reliability across your entire organisation.
In today's connected business environment, network downtime means lost productivity, missed opportunities, and potential damage to your reputation. Our NOC services help prevent these issues through constant monitoring, early problem detection, and rapid resolution of network issues before they impact your business.
Round-the-clock visibility into your entire network infrastructure
Real-time monitoring of network devices (routers, switches, firewalls), bandwidth utilization tracking, performance metrics collection, automated alerting, and capacity planning.
Continuous availability monitoring, performance threshold monitoring, hardware health status tracking, environmental monitoring, and backup verification.
End-user experience monitoring, application response time tracking, transaction monitoring, dependency mapping, and service level agreement tracking.
Identifying and resolving issues before they impact your business
Our 24/7 incident detection and response team identifies issues as soon as they occur. We conduct root cause analysis, coordinate resolution efforts, provide detailed post-incident reporting, and make continuous improvement recommendations to prevent future incidents.
We implement planned network changes with minimal disruption. Our process includes risk assessment and mitigation planning, comprehensive rollback procedures, thorough documentation, and detailed impact analysis to ensure changes are implemented safely and effectively.
Our team manages device configuration with backup and versioning, ensures configuration standardisation across your network, monitors compliance with security policies, and maintains comprehensive documentation of your entire network configuration.
Maximising performance and efficiency of your network infrastructure
Traffic analysis and optimisation, Quality of Service (QoS) management, route optimisation, load balancing configuration, and network segmentation design to ensure optimal data flow.
Bandwidth utilisation trending, growth forecasting, upgrade recommendations, technology roadmap development, and cost optimisation strategies to accommodate future needs.
Intrusion detection and prevention, unusual traffic pattern identification, security event correlation, vulnerability scanning coordination, and security incident response support.
Protecting your network from threats and ensuring compliance
Continuous monitoring for security threats with intrusion detection and prevention systems integrated with our NOC operations.
Identification of unusual traffic patterns that could indicate security incidents or performance issues requiring attention.
Correlation of security events across your network to identify coordinated attacks or systemic vulnerabilities.
Regular vulnerability scanning of your network infrastructure to identify and address potential security weaknesses.
Network compliance monitoring and documentation to support regulatory requirements and audit preparation.
Enforcement of security policies across your network to ensure consistent protection of your data and systems.
How our Network Operations Centre enhances your business
Proactive issue identification before users are affected, minimising business disruption and maintaining productivity.
Prevention of expensive emergency repairs and business disruption through early problem detection and resolution.
Continuous optimisation ensures better user experience, faster application response times, and improved business efficiency.
Flexible support that grows with your business needs, accommodating new technologies and expanding networks.
Access to specialised network engineers 24/7, providing high-level expertise without the cost of full-time staff.
Allows your IT team to focus on strategic initiatives rather than network maintenance, driving innovation and growth.
State-of-the-art tools and technologies for optimal network management
Advanced monitoring platforms with AI-powered anomaly detection to identify unusual patterns and potential issues.
Automated ticketing and escalation systems to ensure rapid response to incidents and proper prioritisation.
Comprehensive network visualisation tools that provide clear insights into your entire network topology.
Predictive analytics capabilities for proactive issue resolution before problems affect your business.
Integrated knowledge base for rapid problem solving, leveraging insights from similar past incidents.
Centralised dashboard providing real-time visibility into network health, incidents, and performance metrics.
How our NOC services transformed network reliability for a manufacturing client
A leading manufacturing company with 12 production facilities was experiencing frequent network outages that disrupted operations and affected production schedules. Their existing monitoring solution lacked comprehensive coverage and relied on reactive support after issues were already impacting the business.
"GNC's Network Operations Centre fundamentally transformed our approach to network management. Instead of constantly fighting fires, we now have a proactive system that identifies and resolves issues before they impact our production. The reliability of our network has become a competitive advantage."- IT Director, Manufacturing Company
Common questions about our Network Operations Centre services
Our NOC operates 24/7 with tiered response times based on severity. Critical issues affecting business operations receive immediate attention, with a typical response time of 15 minutes or less. Less severe issues are prioritized accordingly, but all are addressed promptly. We establish clear SLAs at the beginning of our engagement that define response and resolution targets for different types of incidents.
Our NOC can monitor virtually any network device or system, including routers, switches, firewalls, load balancers, WAN optimizers, wireless access points, servers, storage systems, and cloud infrastructure. We support equipment from all major vendors including Cisco, Juniper, HP, Dell, Fortinet, Palo Alto Networks, and many others. Our monitoring tools are vendor-agnostic and can integrate with most network technologies.
We follow a structured change management process for all network modifications. This includes thorough planning, risk assessment, pre-approval, scheduled implementation windows (typically during off-hours to minimize disruption), comprehensive testing, and verification. All changes are documented, and we maintain detailed configuration backups to enable quick rollback if needed. Regular maintenance is scheduled in advance with your approval.
We provide comprehensive reporting tailored to your needs. Standard reports include monthly performance summaries, availability metrics, bandwidth utilization, incident reports, resolution times, capacity planning recommendations, and security status. We also offer custom dashboards for real-time visibility into network health and performance metrics. Executive-level reports provide high-level insights for management, while technical reports offer detailed analysis for IT teams.
Our NOC services are designed to complement your existing IT team, not replace it. We establish clear roles and responsibilities, communication protocols, and escalation procedures during onboarding. Your team can maintain as much control as desired, using our NOC as either a complete managed service or as an extension of your team. We can integrate with your existing ticketing systems, collaborate on major projects, and provide specialized expertise to support your internal capabilities.
Contact our NOC team today to discuss how we can help optimize and protect your critical network infrastructure.
Explore our other IT solutions that complement our Network Operations Centre
Get in touch to discuss your network management needs
Reach out to our Network Operations Centre team:
enquiries@gnctechnology.co.uk
GNC Technology Ltd Registered in England No: 08822700
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