Round-the-clock expert IT support with a highly skilled Service Desk Team handling first, second and third line incidents. Our managed IT services include infrastructure specialists ensuring optimal system performance and 24/7 help desk solutions for businesses across the UK.
At GNC, we provide comprehensive 24/7 IT support with a team of highly skilled professionals ready to address any technical challenge your organisation faces. Our service desk structure ensures that issues are handled efficiently at the appropriate level, minimising downtime and maximising productivity.
With our dedicated infrastructure specialists, we not only react to issues but proactively monitor and maintain your systems to prevent problems before they impact your business.
A tiered approach to efficiently handle all your IT support needs
Immediate response to all incoming issues with quick resolution of common problems. Our first line team handles password resets, basic software troubleshooting, and efficient ticket creation and routing.
In-depth technical knowledge for complex issues with desktop and application support specialists. We provide remote troubleshooting capabilities and dedicated support for business-critical applications.
Expert engineers with specialised knowledge for complex problem resolution. Our third line team conducts root cause analysis and provides technical project implementation support.
Ensuring your systems operate at peak performance
Proactive server monitoring and maintenance to prevent downtime and ensure optimal performance of your critical systems.
Network optimisation and troubleshooting to keep your data flowing smoothly across your entire organisation.
Storage management and optimisation to ensure your data is accessible, secure, and efficiently stored.
Virtualisation platform support to maximise hardware utilisation and provide flexible computing resources.
Backup and disaster recovery management to protect your data and ensure business continuity in any situation.
Continuous security monitoring to identify and address potential vulnerabilities before they can be exploited.
How our IT support enhances your business operations
Quick incident resolution minimises business disruption, keeping your teams productive and your operations running smoothly.
Users can focus on their work rather than technical issues, boosting overall productivity across your organisation.
Predictable support costs with flexible service level agreements help you manage your IT budget effectively.
Support that grows with your business needs, ensuring you always have the right level of IT assistance as you expand.
Proactive monitoring identifies potential vulnerabilities before they can be exploited, keeping your systems secure.
Continuous documentation of solutions for faster future resolutions, building a valuable resource of IT knowledge.
Flexible managed IT service options to meet your business requirements
| Service Features | Essential Support | Professional Support | Enterprise Support |
|---|---|---|---|
| Support Hours | 9am-5pm, Mon-Fri | 7am-7pm, Mon-Sat | 24/7/365 |
| Remote Help Desk | |||
| Onsite Support | Limited | Unlimited | |
| Response Times | Next Business Day | 4 Hours | 1 Hour |
| Infrastructure Monitoring | Basic | Advanced | Comprehensive |
| Preventative Maintenance | |||
| Patch Management | Monthly | Weekly | Real-time |
| Backup Management | |||
| Security Services | Basic | Enhanced | Enterprise-grade |
| Strategic IT Planning | Quarterly | Monthly |
Customizable SLAs to match your business requirements
15 minutes
4 hours
Service outage affecting multiple users or business-critical functions
1 hour
8 hours
Significant impact on business operations or affecting key personnel
4 hours
24 hours
Limited impact on business operations or affecting individual users
8 hours
48 hours
Minimal impact on business operations or general inquiries
Common questions about our IT support services
Our support team can be reached 24/7 through multiple channels. You can call our dedicated support line, submit a ticket through our support portal, or send an email to our support address. All contact methods are monitored around the clock to ensure prompt assistance.
Our IT support team is equipped to handle a wide range of issues, from simple password resets and software troubleshooting to complex network problems and server issues. We provide support for desktop and laptop computers, mobile devices, network infrastructure, servers, cloud services, and business applications.
Yes, we provide comprehensive support for remote employees. Our support team can assist remote workers through remote access tools, phone support, and video conferencing. We help with VPN connectivity, secure access to company resources, and troubleshooting issues specific to remote work environments.
Our support team operates 24/7, so there's no such thing as "after-hours" for us. Critical issues are handled with the same urgency regardless of when they occur. We have dedicated staff on duty at all times to respond to emergencies and ensure business continuity.
Yes, we can support most business applications. During the onboarding process, we document your applications and develop support procedures specific to your environment. For specialized applications, we work with your vendors when necessary to resolve issues and ensure optimal performance.
Contact our team today to discuss how we can help keep your systems running smoothly and your business operating at peak efficiency.
Explore our other IT solutions that complement our support services
Get in touch with us to discuss your IT support needs
Reach out to our support team through your preferred channel:
enquiries@gnctechnology.co.uk
GNC Technology Ltd Registered in England No: 08822700
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24 hours a day, 7 days a week