Expert, friendly, and round-the-clock IT support delivered by our highly skilled team
Our IT Service Desk offering is designed to deliver expert, friendly, and round-the-clock IT support to our clients. GNC Technology provides users with a highly skilled IT Service Desk Team that is equipped to support your business. With a flexible approach, our team will serve as your primary IT support function.
Our Service Desk team is made up of expert IT Support Analysts who handle first, second and third line incidents and are able to predict, diagnose and remediate IT issues that your business and employees face. Our Service Desk Team also includes Infrastructure Specialists to ensure all the back end technology such as servers, networks, applications etc. work as effectively and efficiently as possible ensuring your technology provides the best possible value to your business.
Our comprehensive IT support service provides everything your business needs
Our Service Desk offering follows ITIL (Information Technology Infrastructure Library) best practices, ensuring a structured and efficient approach to IT service management.
Users can raise incidents across multiple channels, including telephone, email, and a dedicated client portal, making access to support simple and convenient.
All priorities have agreed resolution times as part of a contracted SLA, giving you peace of mind that incidents will be resolved within timescales to suit your business.
Access to fully customizable dashboards and reporting suites, providing 24/7 live management information on all aspects of your IT infrastructure performance.
Our team includes specialists for first, second, and third line support, ensuring issues of all complexity levels can be handled efficiently.
Infrastructure Specialists ensure your back-end technology such as servers, networks, and applications work optimally to provide maximum business value.
How we deliver exceptional IT support services
Users can raise incidents through phone, email, or our client portal. Each incident is assigned a unique reference number for easy tracking and assigned a priority level.
Our team assesses each incident, categorizes it based on urgency and impact, and assigns it to the appropriate support level for resolution.
Our specialists work to resolve the incident within the agreed SLA timeframe, using their expertise and access to knowledge bases, tools, and infrastructure resources.
Once resolved, we confirm satisfaction with the user, document the solution for future reference, and close the incident with all appropriate information.
We regularly analyze incident patterns, identify recurring issues, and implement proactive measures to prevent future incidents, continuously improving service delivery.
Comprehensive support across all tiers of IT service
Why businesses choose GNC Technology for their IT support needs
Round-the-clock support ensures your business critical systems are always monitored and issues are addressed promptly regardless of time.
Outsourced IT support reduces the need for in-house IT staff, saving on recruitment, training, and overhead costs while maintaining high service levels.
Comprehensive reporting provides valuable data on system performance, allowing for data-driven decisions and continuous improvement.
Access to a broad range of IT specialists with diverse skill sets that would be difficult and expensive to maintain in-house.
Our support services scale with your business, allowing you to easily adjust resource levels as your organization grows or changes.
By handling IT challenges, we allow your team to focus on strategic initiatives and core business activities rather than technical issues.
How our IT support services made a difference
A growing financial services company was experiencing frequent IT disruptions and slow response times from their internal IT team. Employee productivity was suffering, and they needed a more reliable, scalable solution that could support their expanding operations.
GNC Technology implemented a comprehensive IT support service with:
"GNC Technology transformed our IT support from a business bottleneck to a strategic advantage. Their team identifies and resolves issues before they impact our operations, and their reporting gives us unprecedented visibility into our IT landscape." - Chief Operating Officer, Financial Services Company
Common questions about our IT support services
Our IT support service is available 24/7/365. We understand that IT issues don't just occur during business hours, and our round-the-clock support ensures that your critical systems are always monitored and any issues are addressed promptly regardless of the time of day.
All our support services include contractually agreed SLAs that specify resolution times based on incident priority. We understand that all clients are different with unique requirements, so our SLAs are designed and agreed with each client individually, offering a bespoke tailored service rather than a one-size-fits-all approach.
Our service includes fully customizable dashboards and reporting suites, giving you access to live management information on aspects such as Number of Incidents Raised, Number of Incidents Open, Average Time to Close Incidents, Performance Against the SLA, Server and Network Monitoring, and more. The data is accessible 24/7 via your dedicated client portal.
Yes, we can support virtually any IT infrastructure. Our team includes specialists with expertise across a wide range of technologies, platforms, and systems. During the onboarding process, we thoroughly document your existing infrastructure and develop specific support protocols to ensure comprehensive coverage.
Our service transition follows a structured three-phase approach: Current Mode of Operation (CMO) where we take on the IT service as-is with minimal disruption; Temporary Mode of Operation (TMO) where we review and implement improvements; and Future Mode of Operation (FMO) when all services and changes have been fully implemented. This ensures a smooth, controlled transition with minimal business disruption.
Our support staff hold a wide range of industry-recognized certifications including ITIL, Microsoft, Cisco, CompTIA, and various cybersecurity qualifications. We maintain a continuous professional development program to ensure our team stays current with the latest technologies and best practices.
Contact us today to discuss how our IT support services can help your business.
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